FAQ's
We’ve compiled the most common questions to help you shop with confidence. If you need more info, just reach out — we’re here to help!
1️⃣ Do you offer free shipping?
Yes! We offer FREE shipping across Saudi Arabia and the UAE — no minimum spend required.
Just shop, relax, and we’ll handle the rest.
2️⃣ What is the estimated delivery time?
We aim to deliver within 1–4 business days, depending on your location.
Fast, reliable, and right to your doorstep.
3️⃣ Is Cash on Delivery (COD) available?
Absolutely. COD is available throughout both KSA and UAE — because convenience matters.
4️⃣ Can I return or exchange an item?
Yes! You can return or exchange items within 7 days of delivery.
Just make sure the item is unused and in original packaging.
🔁 See our full [Return & Refund Policy] for more info.
5️⃣ How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS, so you can monitor your delivery in real time.
6️⃣ What if I receive a damaged or incorrect item?
No worries — we’ve got you covered.
If your item arrives damaged, defective, or incorrect, just contact us immediately.
We’ll arrange a free replacement or a full refund, whichever you prefer.
7️⃣ Do you ship internationally?
Not yet. We currently deliver only within the UAE and Saudi Arabia.
🌍 But stay tuned — international shipping is coming soon!
8️⃣ How can I contact customer support?
We’re always here to help.
📧 Email: craftiqoofficial@gmail.com
Or use the contact form on our website — we respond fast!
9️⃣ Are your products authentic and high-quality?
Yes — 100% genuine.
All our products are authentic, high-quality, and sourced from trusted suppliers.
Quality is our promise.
🔟 Can I modify or cancel my order after placing it?
If your order hasn’t shipped yet, we’ll do our best to assist you.
📧 Just email us at craftiqoofficial@gmail.com as soon as possible.
💬 Still have questions?
We’re here whenever you need us.
📧 craftiqoofficial@gmail.com
📍 Serving: United Arab Emirates & Saudi Arabia