Return & Refund Policy

Your satisfaction means everything to us. If you're not completely happy with your purchase, we've made our return and refund process simple and hassle-free.


✅ Return Eligibility

You can request a return within 7 days of delivery if:

  • The item is unused, in its original packaging, and in the same condition as received

  • The return request is made within 7 days of receiving your order

  • You provide proof of purchase (e.g., order number or receipt)


❌ Non-Returnable Items

Unfortunately, we cannot accept returns for:

  • Items that have been used, damaged, or altered

  • Return requests made after 7 days from delivery

  • Final sale, clearance, or promotional items

  • Gift cards or giveaway items


🔁 How to Return an Item

  1. Email us at 📧 craftiqoofficial@gmail.com with your order number and reason for return

  2. Our team will review your request and send you the return instructions

  3. Ship the item back — return shipping is the customer’s responsibility, unless the item was defective or incorrect

  4. Once we receive and inspect the return, your refund will be processed within 5–7 business days


💸 Refund Details

  • Refunds will be issued to your original payment method

  • Your bank or payment provider may take additional time to process the refund

  • You'll receive an email confirmation once your refund is processed


📦 Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us immediately:

📧 craftiqoofficial@gmail.com

Include:

  • Your order number

  • Clear photos of the item received

We'll arrange a free replacement or a full refund, depending on the issue.


🛑 Late or Missing Refunds

Haven’t received your refund yet?

  • First, check with your bank or payment provider

  • Still no update? Reach out to us and we’ll help resolve it

📧 craftiqoofficial@gmail.com


💬 Need Help?

We’re always here to assist you.

📧 craftiqoofficial@gmail.com
📍 Serving customers across the United Arab Emirates and Saudi Arabia